Privacy Policy

How we collect, use, and protect your information

Last updated: January 2026

1. Introduction

Snap Garage Door ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, phone number, email address, and service address when you request a quote or schedule service.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
  • Device Information: Browser type, operating system, IP address, and device identifiers collected automatically when you visit our site.
  • Communication Records: Records of phone calls, emails, or form submissions you send to us.

3. How We Use Your Information

We use the information we collect to:

  • Schedule and perform garage door repair and installation services
  • Respond to your inquiries and provide customer support
  • Send service confirmations, reminders, and follow-up communications
  • Improve our website and service offerings
  • Send promotional offers or service updates (you may opt out at any time)
  • Comply with legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Trusted vendors who assist with scheduling, payment processing, or website operations, bound by confidentiality obligations.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of company assets.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. This includes:

  • Essential Cookies: Required for basic website functionality.
  • Analytics Cookies: We use Cloudflare Web Analytics to understand how visitors use our site. This data is aggregated and does not identify individual users.
  • Third-Party Scripts: Services like Google Fonts and Font Awesome may set their own cookies.

You can control cookie settings through your browser. Disabling cookies may affect certain website features.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Customer service records are typically retained for 3 years. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Phone: (585) 673-0388
  • Service Area: Rochester, NY and surrounding areas